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Reference Assistants aid in the daily public-service tasks of the reference desk. These tasks range from monitoring, reporting and troubleshooting computer and printer issues; keeping the reference collection and surrounding area tidy; providing simple public service, such as basic library materials searching, providing directions and answering the phone; and shelving and shelf-reading the reference collection materials.
Customer service skills and an energetic attitude,
Strong attention to detail and ability to follow directions,
Courteous and effective communication and interpersonal skills,
Preference for students with library, education or IT experience.
Preference for students with conversational or higher level of fluency in another language.